Terms of Use

Version 1.0, dated July 12, 2026

These Terms of Use (the "Terms") govern your access to and use of the website https://www.prizenta.com (the "Site") and the services offered on it (together, the "Service"), operated by ACROSS DIGITAL Ltd., incorporated in Latvia, Reg. Nr. 40003907028, registered address: 14 Dzerbenes street, Riga, LV-1006, Latvia (the "Company", "PRIZENTA", "we", "us", "our"), under the registered trademark "PRIZENTA".

By creating an account, by completing a purchase as a guest, or by otherwise using the Service, you accept these Terms, our Privacy Policy and our Cookie Policy. If you do not agree, do not use the Service.

• "Gift Card" — an electronic gift card, voucher or code for goods or services of a third-party brand or supplier, offered for purchase on the Site.
• "Supplier" — the third party that issues or supplies a Gift Card and is responsible for honouring it.
• "Order" — a purchase of one or more Gift Cards through the Site.
• "User" — a person with a registered PRIZENTA account.
• "Guest" — a person who makes a purchase without registering an account.
• "Recipient" — the person to whom a Gift Card is addressed as a gift.
• "Deposit" — a prepaid balance held in your registered account, denominated in euro (EUR), usable solely to pay for purchases on the Site.
• "Code" — the redeemable number, PIN, link or barcode of a purchased Gift Card.

The Service is intended for consumers who are at least 18 years old and legally capable of entering into binding agreements. By using the Service you confirm that you meet these requirements and that the information you provide is accurate and current.

You may register an account with an email address and password or, where offered, through a supported third-party sign-in provider. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us without delay at the contact address below if you suspect unauthorised use.

One person may hold one account. We may refuse, suspend or close accounts created with disposable or unreachable email addresses, or used in breach of these Terms.

You may buy a single Gift Card for yourself or as a gift without registering. Guest orders may be subject to a guest service fee, shown before payment. Order status and the Code are made available through a unique, unguessable status-page link sent to the email address you provide — for security, we do not send raw Codes in email. Keep the link confidential; anyone with the link can view the order.

Guest orders do not include self-service exchange or refund options. Statutory rights, refunds for failed fulfilment and support-assisted remedies remain available. A guest order can later be claimed into a registered account using the claim option on the status page; claiming does not duplicate ownership or payment.

Gift Cards are issued and honoured by their respective Suppliers and are subject to the Supplier's own terms, including validity period, redemption rules and any restrictions stated on the product page or on the Gift Card itself. PRIZENTA sells Gift Cards as a reseller and is not the issuer of third-party Gift Cards. Brand names and logos belong to their owners; their appearance on the Site does not imply sponsorship or endorsement of PRIZENTA.

Check the product page carefully before purchase: country or region of redemption, currency, nominal value and expiry are stated there and cannot always be changed after the Order is fulfilled.

After payment is confirmed, your Order is fulfilled and the Code is made available in your account (or on the guest status page). Some Orders are fulfilled by our team manually; the expected delivery timeframe is shown at checkout and in the order confirmation. If fulfilment is delayed, we will keep you informed on the order page.

For security, a Code is available for reveal for a limited period shown on the order page. After this period ends the Code is masked and permanently removed from our systems, and we retain only non-sensitive audit records. Save or redeem your Code within the reveal period. The reveal period concerns our storage of the Code only; the Gift Card's own validity is determined by the Supplier's terms.

If we cannot fulfil an Order (for example, a product becomes unavailable), we will refund the full amount paid to the original payment method.

All prices are stated in euro (EUR). The total payable, including any applicable service fee, is shown before you confirm payment. Service fees may differ for guest, registered and subscription customers and are stated in the checkout summary.

Card payments are processed by our payment service provider (Stripe). We do not store full card numbers. Where available, you may also pay in whole or in part from your Deposit; if the Deposit does not cover the full amount, the remainder is charged to your payment card.

Registered Users may top up a Deposit in fixed amounts offered on the Site. The Deposit is a prepaid balance usable solely to pay for purchases on the Site. It is not a bank account, is not transferable to third parties except through the gifting features of the Service, and accrues no interest.

Top-ups may have an expiry period, which is stated at the time of top-up. Deposit amounts are consumed oldest-first. Your current balance, top-up history and expiry dates are shown in your account. Refunds of Deposit amounts are made where required by law or where these Terms provide for them.

You may address a purchased Gift Card to a Recipient's email address. The Recipient receives a secure link to view and claim the gift. Until the gift is claimed, it remains in your account and you may be able to re-address it. You are responsible for the accuracy of the Recipient's email address. Gifting a Gift Card transfers your rights in it to the Recipient upon claim.

Registered Users may exchange an eligible, unrevealed and unactivated Gift Card for another product, or return it, in which case the value is credited to the Deposit. The conditions and any applicable fees are shown before you confirm the action. Once a Code has been revealed or activated, the Gift Card can no longer be exchanged or returned, except where the law provides otherwise.

Refunds for failed fulfilment, billing errors and other Company-caused failures are made to the original payment method. Nothing in these Terms limits your statutory consumer rights.

As a consumer you may have the right to withdraw from a distance contract within 14 days without giving a reason, in accordance with the Latvian Consumer Rights Protection Law and Directive 2011/83/EU. By requesting delivery of a Gift Card Code before the end of the withdrawal period and acknowledging this at checkout, you consent to immediate performance and, once the Code has been made available to you, you lose the right of withdrawal for that Order to the extent permitted by law. To exercise a right of withdrawal, contact us using the details below.

You must not:

• use the Service for fraud, money laundering or any unlawful purpose;
• use stolen or unauthorised payment instruments;
• create multiple or fictitious accounts, or misuse referral, promotional or gifting features to obtain benefits contrary to their purpose;
• access the Service by automated means, scrape the catalogue, or probe, disrupt or circumvent its security;
• resell Gift Cards commercially without our prior written consent.

We may suspend or cancel Orders, withhold promotional credits, reverse credits obtained in breach of these Terms, and suspend or close accounts involved in prohibited conduct. Paid-for value that is not connected to the breach remains refundable in accordance with law.

The Site, its software, design, texts and data are protected by intellectual property rights belonging to the Company or its licensors. You receive a personal, non-exclusive, non-transferable right to use the Service for its intended consumer purpose. Third-party trademarks remain the property of their owners.

We aim to keep the Service available and accurate but do not guarantee uninterrupted or error-free operation. Product descriptions are based on Supplier information. Where a manifest pricing or description error occurs, we may cancel the affected Order and refund it in full. Redemption of a Gift Card and the quality of the underlying goods or services are the responsibility of the Supplier, without prejudice to your statutory rights against us as the seller.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence or under mandatory consumer protection rules. Subject to that, our aggregate liability arising from an Order is limited to the amount paid for that Order, and we are not liable for indirect losses such as lost profit or lost opportunity incurred in the course of business activities.

You may stop using the Service at any time and may request closure of your account. We may suspend or terminate the Service or an account for material breach of these Terms, for legal or security reasons, or upon discontinuation of the Service with reasonable notice. Upon account closure, undelivered paid Orders and refundable balances are settled in accordance with these Terms and applicable law.

We may amend these Terms. Material changes will be announced on the Site and, for registered Users, by email, with reasonable advance notice. The version and date at the top of this document identify the current Terms. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, stop using the Service and settle any open balances as described above. Amendments do not retroactively affect Orders already completed.

These Terms are governed by the laws of the Republic of Latvia, without prejudice to mandatory consumer protections of your country of residence. Disputes are subject to the courts of the Republic of Latvia unless mandatory law provides otherwise. You may also submit complaints to the Latvian Consumer Rights Protection Centre (PTAC) or use the EU online dispute resolution platform at https://ec.europa.eu/consumers/odr. Please contact us first — most issues can be resolved directly.

ACROSS DIGITAL Ltd.
Reg. Nr. 40003907028
14 Dzerbenes street, Riga, LV-1006, Latvia
Email: info@prizenta.com